POLICIES

RETURNS & REFUNDS

SHOP BOLD. WE GOT YOU.

At Oil Bomb, your satisfaction matters. Here’s everything you need to know about returns, refunds and cancellations.

REFUND POLICY

FAIR. SIMPLE. TRANSPARENT.

Oil Bomb wishes its customers the best shopping experience to enhance their lives. As opened or used products cannot be reused or resold, the items cannot be returned to the seller once delivered.
Our products contain active extracts and ingredients, and damage due to neglect, improper usage, or wrong application will not be covered under this policy. This also does not cover repercussions arising out of specific sensitivities towards a product / ingredient, and you are advised to do a patch test as cautioned in every product.

RETURN POLICY

ONLY IN CASE OF DAMAGE OR INCORRECT ITEM.

Oil Bomb is not responsible for any damage after the delivery of the products.
An unboxing video is mandatory with the original packaging in case of claims on missing items, leakage, breakage or damage / incorrect product, which has to be made.
Once the Oil Bomb package is opened, we are not liable to pay any refund if the customer returns the product.
In case of a damaged/ tampered package, kindly refuse to accept the package from the delivery partner.
Contact our customer care team at support@oilbomb.com or call us at +91 92205 08119 with the necessary images and videos related to your claim (mention subject line "Refund For").
Our team will review the request and get back to you within 3 days of the product being marked as delivered.

REFUND PROCESS

QUICK AND HASSLE-FREE.

Once your claim is approved, the refund amount (excluding delivery charges) will be initiated to the bank account provided by you within 4–7 working days.
A claim for refund should be made within 48 hours of order delivery with the above details.
If accepted, your refund may take up to 10 days to be credited from the day of refund acceptance by Oil Bomb.
We will share all relevant details, including screenshots and transaction ID, once the refund is initiated.

CANCELLATION POLICY

CHANGE OF MIND? NO WORRIES.

Cancellation of orders can be processed before dispatch from the warehouse only.
A refund for paid orders shall be credited to the original payment account within 10 days of cancellation acceptance.
For COD orders, a refund shall be issued to the bank account shared with our support team within 4–7 working days of cancellation acceptance.

FAQ’S

QUICK ANSWERS.

Q.1 After acceptance of cancellation/refund, how long will it take to receive my funds? A. Paid orders: within 10 days of cancellation acceptance. COD orders: within 4–7 working days.

Q.2 Does the policy cover opened/used products? A. No. The policy only covers orders with leakage/broken/missing items. Once opened, no refund is applicable.

Q.3 How can I cancel my order if I placed it by mistake? A. You can cancel your order from the order confirmation page within a few hours, or contact us at support@oilbomb.com.